Privacy Policy — MCW Casino Bangladesh
Who operates the service
MCW Casino (Mega Casino World)
Sites: https://mcwcasinogames.com/
Privacy inbox: support@mcwcasinogames.com
What this notice covers
- how we obtain personal data when you use the website, Android APK, or support;
- why we keep it and how long;
- who helps us process it (payments, KYC, hosting, games);
- your choices.
This notice is for users 18+.
Data we collect
Account and identity
- name, date of birth, country, phone, email, chosen username;
- KYC package: government ID, selfie, proof of address, source-of-funds notes.
Payments
- deposit and payout records in BDT and other currencies;
- masked wallet or bank details; confirmations from providers.
Usage and device
- IP and approximate location, device/OS, language, session and error logs, cookies, app events.
Gaming and sportsbook
- stakes, wins/losses, bonuses used, active limits, self-exclusion status.
Support and marketing
- chat transcripts and tickets, call recordings where applicable;
- newsletter or push preferences.
We collect data from you, from your device, and from partners that verify identity or process payments.
Why we use it
| Purpose | Examples |
| Run the account | sign-up, login, password resets |
| Payments | take deposits, send withdrawals, confirm ownership |
| Verify age and identity | KYC/AML checks, sanctions screening |
| Protect the platform | fraud and abuse detection, security monitoring |
| Personalise the experience | language, basic recommendations, bonus eligibility |
| Analytics | reliability, performance, product decisions |
| Talk to you | service messages, support replies |
| Marketing (opt-in) | emails, SMS, push; you can unsubscribe anytime |
Legal bases: contract, legal obligation (AML/records), legitimate interests (security, fraud prevention), and consent for marketing and non-essential cookies.
Cookies and similar tech
| Type | What it does | Typical life |
| Essential | login state, payment flow, bot protection | session |
| Functional | language and UI choices | 6–12 months |
| Analytics | visit stats, crash reports | up to 13 months |
| Marketing | campaign attribution, retargeting | up to 13 months, only with consent |
You can change settings in the banner and your browser. Blocking essential cookies will break parts of the site
Sharing and processors
We do not sell personal data. We share it under contracts with confidentiality and security terms:
- Payment rails: bKash, Nagad, Rocket, banks, card issuers.
- KYC/AML vendors: identity verification, sanctions lists, anti-fraud.
- Hosting and security: data centres, CDN, DDoS and logging tools.
- Analytics/notifications: metrics and messaging services.
- Game and sportsbook providers: to settle bets and apply limits.
- Authorities: when the law requires or to protect rights.
International transfers
Data can be processed outside your country. We use contractual safeguards (e.g., standard contractual clauses) and technical controls such as encryption and access restrictions
How long we keep data
| Category | Retention |
| Account and gameplay | while the account is active + up to 5 years |
| Financial and AML/KYC | 5–10 years, subject to legal rules |
| Security logs | 6–24 months |
| Marketing records | until you opt out or after 24 months of inactivity |
| Support records | about 24 months, longer if a dispute exists |
Afterwards we delete or irreversibly anonymise records.
Security in practice
TLS encryption in transit, segmented networks, least-privilege access, event monitoring, routine testing. No system is perfectly secure, but we work to reduce risk and detect misuse early.
Your choices and rights
Subject to law, you may:
- ask for a copy of your data;
- correct inaccurate details;
- request deletion where possible;
- restrict or object to some processing, including marketing;
- withdraw consent;
- obtain a portable copy.
Contact support@mcwcasinogames.com. We will respond after verifying your identity.
Responsible gaming
If you set deposit/bet limits or self-exclude, we pass only the minimum necessary signals to game providers so restrictions apply everywhere in your account.
Children
We do not provide services to minors. If we learn that a user is under 18, we close the account and remove related data.
Updates to this notice
We will post changes here and, when material, notify you in-account or by email. Continued use means you accept the updated terms.